Returns & Refunds Policy

Returns Process and Eligibility

We want you to be completely satisfied with your purchase from Mens44. If you are not happy with your clothing, shoes, or accessories, you have 30 days from the date of delivery to return your items for a refund or exchange. To be eligible for a return, the item must be in its original, unworn condition with all original tags attached and packaging intact. Clothing must be free of odours, stains, or signs of wear.

How to Initiate a Return

We simplify the process for our UK customers by providing a prepaid return label. Simply log in to your account, navigate to your order history, and select the item you wish to return. Once your request is submitted, we will email you the prepaid shipping label. Print the label, securely pack your items in the original box, and drop the parcel off at your nearest designated courier drop off point. We highly recommend obtaining a proof of postage receipt to track your parcel back to our warehouse.

Condition Requirements

Please note that items must meet strict condition requirements to qualify for a refund. Footwear must be returned in the original, undamaged shoebox and must not show any signs of wear on the soles. Clothing must not have been laundered or dry cleaned. If an item is returned in a condition that does not meet these standards, it may be rejected and sent back to you at your expense. Hygiene items such as underwear or socks cannot be returned if the original packaging has been opened.

Refund Processing

Upon receipt of your returned items, our team will inspect them to ensure they meet our condition requirements. Once approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the funds to reflect in your account, depending on your bank's processing times. The cost of the prepaid return label will be deducted from your total refund amount.

Exchanges

If you need a different size or color of the same item, we are happy to facilitate an exchange. Please follow the same return process, and contact our customer support team immediately to reserve your replacement item. Exchanges are subject to inventory availability. If the desired item is no longer in stock, we will issue a refund instead.

Defective Items

In the unlikely event that you receive a defective or incorrect item, please contact our support team immediately. We will arrange for a free return and provide a full replacement or refund. Our team performs quality control checks on all orders before they leave our premises, but should a manufacturing fault occur, we are committed to resolving the issue swiftly.